Ordering
How do I buy a Coza Card?
- Pop over to the shop and pick your favourite cards. You can filter by theme and size.
- Tap Add to cart. Your cart is saved on your device, so you can keep browsing and come back to it any time using the bag icon at the top of the page.
- When you're ready, go to your cart, tap Checkout, fill in your delivery details and pay securely with PayFast.
Do I need an account?
Nope! There's no registration and no password to remember. Just check out with your name, email, phone number and delivery address. We'll email you a confirmation once your payment goes through.
Can I use a coupon or discount code?
Not at the moment. Our online shop doesn't support coupon codes yet, but keep an eye on our Instagram and Facebook pages for specials.
Payment
How can I pay?
All payments are processed by PayFast, one of South Africa's most trusted payment gateways. Depending on what PayFast offers at checkout you can pay by credit or debit card, Instant EFT and other PayFast methods. We don't offer Ozow, Zapper or Bitcoin.
Is it safe?
Yes. You enter your card or banking details on PayFast's secure page, never on our website, so we never see or store your card number. See our Privacy Policy for more.
When will I be charged?
Straight away, when PayFast approves your payment. We start packing your order as soon as PayFast confirms it.
Shipping and delivery
What does delivery cost?
- Free to major centres and local areas in South Africa.
- R39 to regional areas.
- R79 courier for anywhere else in South Africa.
The exact amount is worked out from your postal code and shown before you pay.
How long will it take?
We pop your order in the post within 1 to 3 working days of payment. Delivery then usually takes 1 to 3 working days around South Africa (a little longer for outlying areas). Working days are Monday to Friday, excluding public holidays.
I need it urgently!
Email us at orders@cozacards.com straight after ordering and we'll do our best to get it on an overnight courier.
Can I change my delivery address?
Please double-check your address before paying. Once your payment is confirmed we usually can't change it, but contact us quickly and we'll see what we can do.
How do I track my order?
When your order ships we'll email you the tracking details. If you have a tracking number and a question, use the contact form and include it.
Do you ship internationally?
Our online checkout delivers within South Africa only. For international or bulk orders, please get in touch through our wholesale page.
Returns
What if I'm not happy, or my card arrives damaged?
If your card arrives damaged, email orders@cozacards.com with a photo and we'll make it right. You can also return unused cards in their original packaging within 14 days. See Returns in our Terms for the details.
Wholesale and stockists
Can I sell Coza Cards in my shop?
Yes please! Fill in the form on our wholesale page and we'll send you our order sheet once you're approved.
Still stuck?
We're happy to help: send us a message, email info@cozacards.com or call +27 63 286 1857.